About the Company
Side (company) is a global provider of services for the gaming and technology industry, offering solutions in customer support, quality assurance, localization, and player engagement. The company partners with game developers and publishers worldwide to deliver high-quality player experiences.
Position
Trainee Technical Support Representative
Location
India
Employment Type
Contract
Experience Level
Freshers / Entry-Level Candidates
Qualification
Bachelor’s Degree or equivalent in Information Technology, Computer Science, or related fields
Job Category
Technical Support / IT Support / Customer Support
Key Responsibilities
- Provide technical assistance and support to customers or users
- Troubleshoot basic software, hardware, or application issues
- Document issues and maintain support records
- Escalate complex problems to senior technical teams
- Ensure timely resolution of customer queries and requests
- Maintain high levels of customer satisfaction and service quality
Required Skills
- Basic knowledge of computer systems, operating systems, and troubleshooting
- Good communication and problem-solving skills
- Ability to work in a customer-focused environment
- Familiarity with help desk or ticketing systems is a plus
- Strong attention to detail and willingness to learn
Career Growth
- Opportunity to gain experience in technical support and customer service operations
- Exposure to global gaming and technology support environments
- Professional skill development and hands-on training
- Potential career opportunities within Side (company)
How to Apply
Interested candidates can apply through the official **Side (company) careers portal. 🚀