Job Overview
| Details | Info |
|---|---|
| Company | Kyndryl |
| Job Role | Technical Support Specialist |
| Qualification | BCA / BSc Computer Science / BCom Computer Science |
| Experience | Freshers and Experienced Candidates |
| Location | Hyderabad, Telangana, India |
| Job Type | Full Time |
| Salary | Best in Industry |
About Kyndryl
Kyndryl is the world’s largest IT infrastructure services company, spun off from IBM in 2021 and now operating as an independent global technology leader. With operations in more than 60 countries and a workforce of over 90,000 skilled IT professionals worldwide, Kyndryl designs, builds, manages, and modernizes the complex and mission critical information systems that the world depends on every day. Their Hyderabad office is one of their most important technology delivery and support centers in India where talented IT professionals work on critical infrastructure and technical support solutions for some of the world’s biggest enterprises and organizations.
Joining Kyndryl as a Technical Support Specialist is an excellent opportunity to build a strong and rewarding career in IT infrastructure and technical support at the world’s largest IT infrastructure services company.
About the Role
Kyndryl is hiring Technical Support Specialists for their Hyderabad office. This is a full time role open to both freshers and experienced candidates who hold a BCA, BSc in Computer Science, or BCom in Computer Science degree. You will be providing professional technical support and IT assistance to Kyndryl’s global enterprise clients ensuring smooth and uninterrupted operation of their critical IT systems and infrastructure.
This role is perfect for candidates who have a strong interest in IT systems, technical troubleshooting, and customer support and want to build their career at the world’s leading IT infrastructure services company.
What You Will Work On
- Providing first and second level technical support to enterprise clients and end users
- Diagnosing, troubleshooting, and resolving hardware, software, and network related issues
- Handling IT support tickets and ensuring timely resolution within agreed service level agreements
- Monitoring and maintaining critical IT systems and infrastructure for global enterprise clients
- Escalating complex technical issues to higher level support teams when required
- Documenting technical issues, resolutions, and support processes accurately in the ticketing system
- Collaborating with internal IT teams and client stakeholders on technical problem resolution
- Supporting installation, configuration, and maintenance of IT systems and software applications
- Assisting in IT infrastructure maintenance, upgrades, and patch management activities
- Continuously building technical knowledge and staying updated with latest IT support technologies
Who Can Apply – Eligibility Criteria
- Completed BCA, BSc in Computer Science, or BCom in Computer Science from a recognized university
- Freshers and experienced candidates are both welcome to apply
- Good understanding of IT systems, hardware, software, and networking concepts
- Basic knowledge of operating systems like Windows, Linux, or macOS
- Familiarity with IT ticketing systems and service desk tools is an advantage
- Strong analytical and problem solving skills for technical troubleshooting
- Good written and verbal communication skills in English
- Ability to handle multiple support requests simultaneously in a fast paced environment
- Good team player with a positive and customer focused attitude
What You Will Learn
- Hands on experience providing technical support for critical IT infrastructure at a global scale
- Deep understanding of IT infrastructure management and technical support operations
- Knowledge of how enterprise level IT systems are monitored, maintained, and supported
- Exposure to world class IT service management tools and enterprise technology platforms
- Mentorship from experienced IT support professionals and infrastructure experts at Kyndryl
- Build a strong foundation for a long term career in IT infrastructure and technical support services
Career Growth Opportunities
- Opportunity to grow into senior technical support and IT infrastructure roles at Kyndryl
- Work on IT support projects for some of the world’s largest and most respected enterprises
- Add Kyndryl — the world’s largest IT infrastructure services company — to your resume
- Exposure to international IT infrastructure projects and global enterprise technology environments
- Build a strong professional network within Kyndryl’s large and skilled Hyderabad IT community
Interview Preparation Guide
Selection Process
- Online Assessment – Aptitude and Basic IT concepts
- Technical Interview – IT Support, Networking, and Troubleshooting concepts
- HR Interview – Communication and Personality Assessment
Resume Tips
- Keep resume clean and well structured
- Highlight any IT support, networking, or computer science related academic projects
- Mention all technical skills including operating systems, networking tools, and IT software you know
- Add any certifications in IT support, networking, or cloud technologies such as CompTIA A Plus or ITIL
- Keep language simple, clear, and technically focused throughout
Day Before Interview Checklist
- Revise basic IT support and networking concepts thoroughly
- Brush up on operating system fundamentals for Windows and Linux
- Re-read your own resume carefully
- Prepare a clear and confident introduction about yourself
- Keep your ID proof and all academic documents ready
- Sleep well and stay confident
How to Apply
- Visit the official Kyndryl Careers Portal
- Search for Technical Support Specialist position in Hyderabad
- Create your profile and upload your updated resume
- Fill in all required details carefully
- Submit your application online before the deadline
Make sure your resume clearly highlights your IT knowledge, technical troubleshooting skills, communication abilities, and educational background before applying
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