Job Overview
| Details | Info |
|---|---|
| Company | Tech Mahindra |
| Job Role | Voice and Chat Support Executive |
| Qualification | Any Graduate / Undergraduate |
| Experience | Freshers to 5 Years |
| Location | Multiple Locations Across India |
| Salary Package | Rs 2.5 LPA to Rs 3.5 LPA |
| Employment Type | Full Time |
| Work Mode | Work From Office |
About Tech Mahindra
Tech Mahindra is one of India’s largest and most respected technology and business process services companies and a proud part of the Mahindra Group. With a global workforce of over 150,000 professionals operating across more than 90 countries, Tech Mahindra serves clients across telecommunications, banking, healthcare, retail, manufacturing, and media industries worldwide. Known for their strong hiring culture and structured career development programs, Tech Mahindra is one of the most accessible and rewarding companies for freshers and early career professionals looking to start their journey in customer support and IT services.
Joining Tech Mahindra as a Voice and Chat Support Executive is an excellent opportunity for freshers and experienced candidates to build a strong and rewarding career in customer support and business process services at one of India’s most globally recognized technology companies.
About the Role
Tech Mahindra is hiring Voice and Chat Support Executives for multiple locations across India. This is a full time work from office role open to candidates from any graduate or undergraduate background with 0 to 5 years of experience. You will be providing professional customer support through voice calls and live chat channels helping clients and end customers resolve their queries quickly and efficiently.
This role offers a salary package of Rs 2.5 LPA to Rs 3.5 LPA and is available across multiple cities in India making it a highly accessible opportunity for candidates from across the country who are looking to start or grow their career in customer support and communications.
What You Will Work On
- Handling inbound and outbound customer interactions through voice calls and live chat channels
- Providing professional and accurate support to resolve customer queries and service requests
- Understanding customer needs quickly and delivering timely and effective solutions
- Logging and tracking all customer interactions and resolutions accurately in the CRM system
- Escalating complex or unresolved issues to senior team members and subject matter experts
- Maintaining high customer satisfaction scores and delivering excellent support experiences
- Meeting daily call and chat handling targets and productivity metrics consistently
- Following standard operating procedures and quality guidelines for customer support at all times
- Collaborating with team members and supervisors to continuously improve support quality
- Participating in training sessions to build product knowledge and communication skills
Who Can Apply – Eligibility Criteria
- Completed any graduate or undergraduate degree from a recognized institution
- Freshers and candidates with up to 5 years of experience are welcome to apply
- Good verbal and written communication skills in English
- Clear and confident speaking voice for professional customer interactions
- Good typing speed and accuracy for live chat support handling
- Strong customer service orientation and positive professional attitude
- Ability to handle high volume customer interactions patiently and professionally
- Good problem solving and multitasking abilities in a fast paced environment
- Must be willing to work from office at any of Tech Mahindra’s available locations across India
What You Will Learn
- Hands on experience handling real time voice and chat customer support for global clients
- Deep understanding of customer service operations and professional communication best practices
- Knowledge of CRM tools and customer support systems used in large scale BPO operations
- Exposure to working with diverse clients and customers across multiple industries
- Mentorship from experienced customer support professionals and team leaders at Tech Mahindra
- Build a strong foundation for a long term career in customer support and business process services
Career Growth Opportunities
- Opportunity to grow into senior support executive and team leader roles at Tech Mahindra
- Clear career path into quality assurance, training, and operations management roles
- Add Tech Mahindra — one of India’s most globally recognized technology companies — to your resume
- Exposure to diverse client industries and global customer support delivery standards
- Build a strong professional network within Tech Mahindra’s large and diverse India workforce
Interview Preparation Guide
Selection Process
- Voice and Communication Assessment – Speaking and listening skills evaluation
- Chat Assessment – Typing speed, accuracy, and written communication skills
- HR Interview – Personality and Cultural Fit Assessment
Resume Tips
- Keep resume clean and well structured
- Highlight any customer service, communication, or language related experience or coursework
- Mention your typing speed and accuracy clearly if strong
- Add any certifications in customer service, communication, or BPO operations
- Keep language simple, clear, and professionally focused throughout
Day Before Interview Checklist
- Practice speaking clearly and confidently in English
- Practice typing to improve speed and accuracy for chat support assessment
- Prepare confident answers for common HR questions about yourself and your goals
- Re-read your own resume carefully
- Prepare a clear and crisp self introduction
- Keep your ID proof and all academic documents ready
- Sleep well and stay confident
How to Apply
- Visit the official Tech Mahindra Careers Portal
- Search for Voice and Chat Support Executive positions across India locations
- Create your profile and upload your updated resume
- Fill in all required details carefully
- Submit your application online before the deadline
Make sure your resume clearly highlights your communication skills, typing ability, customer service attitude, and educational background before applying
📍 This role is available across Multiple Locations Across India — Apply for the location closest to you!
💰 Salary Package for this role is Rs 2.5 LPA to Rs 3.5 LPA — A great opportunity for freshers and experienced candidates to build their customer support career at Tech Mahindra!
⚠️ This is a Work From Office role — Please apply only if you are willing to work from office at your preferred location!
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