Job Overview
| Details | Info |
|---|---|
| Company | Cognizant |
| Job Role | Digital Workplace Practice – Service Desk |
| Qualification | Any 3 Year UG Degree |
| Eligible Batches | 2025 and 2026 Graduates |
| Experience | Freshers |
| Location | PAN India |
| Employment Type | Full Time |
| Job Function | Customer / Technical Support |
| Expected Salary | Rs 2.5 LPA to Rs 4.0 LPA |
About Cognizant
Cognizant is one of the world’s leading professional services and technology companies helping businesses across the globe transform their operations through digital innovation, cloud computing, artificial intelligence, and IT services. With a massive workforce of over 350,000 professionals and operations in more than 40 countries, Cognizant serves clients across banking, healthcare, retail, manufacturing, and communications industries. Known for their strong fresher hiring culture and world class training programs, Cognizant is one of the most sought after companies for fresh graduates looking to start their careers in the technology and IT services industry.
Joining Cognizant’s Digital Workplace Practice as a Service Desk professional is an excellent career starting point that gives freshers structured training, real world IT support experience, and a clear path to grow in digital workplace technology and IT service management.
About the Role
Cognizant is hiring freshers for their Digital Workplace Practice Service Desk team across multiple locations in India. This is a full time role open to 2025 and 2026 batch graduates who hold any 3 year undergraduate degree. No prior work experience is required — just good communication skills and a genuine interest in IT service desk and customer support.
This role is available across PAN India locations giving candidates from all parts of the country an equal opportunity to build their career at Cognizant. The expected salary package for this role is Rs 2.5 LPA to Rs 4.0 LPA.
What You Will Work On
- Providing first level IT service desk support and technical assistance to end users
- Handling service desk queries related to IT systems, digital workplace tools, and software applications
- Logging, tracking, and resolving IT support tickets within defined service level agreements
- Troubleshooting basic hardware, software, and network related issues for end users
- Escalating complex technical issues to higher level support teams when required
- Communicating clearly and professionally with users to understand and resolve their issues
- Maintaining accurate records of all support interactions and resolutions in the ticketing system
- Collaborating with IT and digital workplace operations teams for smooth user experiences
- Following standard operating procedures and IT service management best practices at all times
- Continuously building knowledge of digital workplace tools and IT support technologies
Who Can Apply – Eligibility Criteria
- Completed any 3 year undergraduate degree from a recognized university
- 2025 and 2026 batch graduates are eligible to apply
- Freshers are welcome — no prior work experience required
- Good verbal and written communication skills in English
- Basic understanding of IT systems, computers, and digital workplace tools
- Strong customer service orientation and problem solving attitude
- Ability to handle multiple support requests simultaneously
- Willingness to work in rotational shifts if required
- Candidates from all locations across India are eligible to apply
What You Will Learn
- Hands on experience in IT service desk and digital workplace support operations
- Deep understanding of IT ticketing systems and service level agreement management
- Knowledge of troubleshooting hardware, software, and network issues professionally
- Exposure to working with global clients and enterprise level IT environments
- Mentorship from experienced IT support professionals at one of India’s top IT companies
- Build a strong foundation for a long term career in IT support and digital workplace services
Career Growth Opportunities
- Opportunity to grow into senior service desk and IT support specialist roles at Cognizant
- Clear career path into technical consulting, operations management, and project delivery roles
- Add Cognizant — one of India’s most recognized global IT companies — to your resume
- Exposure to global clients and enterprise level digital workplace operations
- Build a strong professional network within Cognizant’s large and diverse PAN India workforce
Interview Preparation Guide
Selection Process
- Online Assessment – Aptitude and English Communication
- Technical Interview – Basic IT and Digital Workplace Support concepts
- HR Interview – Communication and Personality Assessment
Resume Tips
- Keep resume clean and well structured
- Highlight any IT, computer, or communication related academic projects or coursework
- Mention any basic technical skills or software tools you are familiar with
- Add any certifications in IT support, networking, or digital workplace tools
- Keep language simple, clear, and professionally focused throughout
Day Before Interview Checklist
- Revise basic IT and computer fundamentals
- Prepare confident and clear answers for common HR questions
- Re-read your own resume carefully
- Prepare a clear and crisp introduction about yourself
- Keep your ID proof and all academic documents ready
- Sleep well and stay confident
How to Apply
- Visit the official Cognizant Careers Portal
- Search for Digital Workplace Practice Service Desk position
- Create your profile and upload your updated resume
- Fill in all required details carefully
- Submit your application online before the deadline
Make sure your resume clearly highlights your communication skills, basic IT knowledge, and educational background before applying
📌 Important Eligibility Conditions to Remember Before Applying
- Eligible Batches — 2025 and 2026 Only
- Qualification — Any 3 Year Full Time UG Degree
- Freshers Only — No prior work experience required
- Available across PAN India locations
💰 Expected Salary Package for this role is Rs 2.5 LPA to Rs 4.0 LPA — A great opportunity for freshers to start their IT support career at one of India’s most respected global IT companies!
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