Job Overview
| Details | Info |
|---|---|
| Company | Sutherland |
| Job Role | Associate / Sr. Associate |
| Job Type | Full Time |
| Location | Navi Mumbai, Maharashtra, India |
| Work Mode | Work From Office |
| Qualification | High School Diploma or Equivalent and Above |
| Experience | 0 to 2 Years |
| Eligible Candidates | Freshers and Experienced Candidates |
| Shift | Rotational Shifts (Day and Night) |
| Salary | Best in Industry |
About Sutherland
Sutherland is a leading global business process transformation company that helps organizations across the world improve their customer experience, streamline operations, and drive digital growth through technology and analytics. With over 38,000 employees operating across 19 countries and more than 60 delivery centers worldwide, Sutherland serves some of the world’s most respected companies in technology, telecommunications, banking, healthcare, and retail sectors. Their Navi Mumbai office is one of their important delivery centers in Maharashtra where talented professionals deliver exceptional customer support and business process services to global clients every day.
Joining Sutherland as an Associate or Senior Associate is an excellent career opportunity for freshers and experienced candidates to build a strong and rewarding career in customer support and business process services at a globally respected transformation company in Navi Mumbai.
About the Role
Sutherland is hiring Associates and Senior Associates for their Navi Mumbai office. This is a full time work from office role open to freshers and candidates with up to 2 years of experience who hold at least a High School Diploma or equivalent qualification. You will be working in a professional customer support and business process role delivering excellent service experiences to Sutherland’s global clients and their end customers in a rotational shift environment.
This role follows rotational shifts including both day and night shifts and offers a best in industry salary package. It is perfect for freshers and early career candidates who are looking to start or grow their professional career in customer support and BPO services at a globally respected company in Navi Mumbai.
What You Will Work On
- Handling inbound and outbound customer interactions through voice, chat, or email channels professionally
- Providing accurate and efficient support to resolve customer queries and service requests within timelines
- Logging and tracking all customer interactions and resolutions accurately in the CRM system
- Escalating complex or unresolved issues to senior team members and subject matter experts promptly
- Maintaining high customer satisfaction scores and delivering excellent service experiences consistently
- Meeting daily productivity targets and quality metrics as defined by Sutherland and client standards
- Following standard operating procedures and quality guidelines for customer support at all times
- Collaborating with team members and supervisors to continuously improve support quality and efficiency
- Participating in training sessions to build product and process knowledge regularly
- Adapting to rotational shift schedules including day and night shifts as per business requirements
Who Can Apply – Eligibility Criteria
- Completed High School Diploma or equivalent qualification or higher from a recognized institution
- Freshers and candidates with up to 2 years of experience are welcome to apply
- Good verbal and written communication skills in English
- Strong customer service orientation and professional attitude
- Good problem solving and multitasking abilities in a fast paced environment
- Ability to handle customer interactions patiently and professionally across multiple channels
- Basic computer skills and familiarity with customer support tools and systems
- Must be comfortable working rotational shifts including day and night shifts
- Must be willing to work from office in Navi Mumbai full time
What You Will Learn
- Hands on experience handling real time customer support and business process services for global clients
- Deep understanding of customer service operations and professional communication best practices
- Knowledge of CRM tools and customer support systems used in large scale BPO operations
- Exposure to working with diverse international clients and customers across multiple industries
- Mentorship from experienced customer support professionals and team leaders at Sutherland
- Build a strong foundation for a long term career in customer support and business process services
Career Growth Opportunities
- Opportunity to grow from Associate to Senior Associate and Team Leader roles at Sutherland
- Clear career path into quality assurance, training, and operations management roles
- Add Sutherland — a globally respected business process transformation company — to your resume
- Exposure to global clients and international customer support delivery standards
- Build a strong professional network within Sutherland’s large and diverse Navi Mumbai workforce
Interview Preparation Guide
Selection Process
- Voice and Communication Assessment – Speaking and listening skills evaluation
- Operations Interview – Customer service knowledge and situational assessment
- HR Interview – Personality and Shift Comfort Assessment
Resume Tips
- Keep resume clean and well structured
- Highlight any customer service, communication, or BPO related experience or academic background
- Mention your comfort with rotational shifts and work from office in Navi Mumbai clearly
- Add any certifications in customer service, communication, or BPO operations if available
- Keep language simple, clear, and professionally focused throughout
Day Before Interview Checklist
- Practice speaking clearly and confidently in English
- Prepare answers for common HR and situational customer service questions
- Re-read your own resume carefully
- Prepare a clear and crisp self introduction
- Keep your ID proof and all academic or qualification documents ready
- Confirm your comfort and availability for rotational day and night shift requirements
- Sleep well and stay confident
How to Apply
- Visit the official Sutherland Careers Portal
- Search for Associate or Senior Associate position in Navi Mumbai
- Create your profile and upload your updated resume
- Fill in all required details carefully
- Submit your application online before the deadline
Make sure your resume clearly highlights your communication skills, customer service attitude, educational background, and comfort with rotational shifts and work from office before applying
📌 Important Eligibility Conditions to Remember Before Applying
- Qualification — High School Diploma or Equivalent and Above
- Experience — 0 to 2 Years (Freshers Eligible)
- Work Mode — Full Time Work From Office in Navi Mumbai
- Shift — Rotational Day and Night Shifts
⚠️ This role requires Rotational Day and Night Shift availability and Work From Office in Navi Mumbai — Please apply only if you are comfortable with both requirements!
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