About the Company
NTT DATA is a global IT services and consulting company that provides digital transformation, cloud computing, cybersecurity, and business process solutions to organizations worldwide. The company focuses on delivering technology-driven services and innovative solutions across various industries.
Position
Graduate Trainee / Client Service Desk Administrator
Job Location
Bangalore, Karnataka, India
Work Mode
Hybrid Working
Employment Type
Full-Time
Experience Level
Entry Level (Freshers Eligible)
Qualification
High School Certification / Diploma or Equivalent
Salary
Expected Salary: ₹3 LPA – ₹4 LPA
Job Category
IT Support / Service Desk / Technical Support
Key Responsibilities
- Provide technical support and assistance to clients through service desk channels
- Monitor and manage IT service requests and incident tickets
- Troubleshoot basic technical issues related to systems and applications
- Maintain accurate documentation and service records
- Escalate complex technical problems to senior support teams
- Ensure timely resolution while maintaining service-level agreements (SLAs)
Required Skills
- Basic knowledge of computer systems, operating systems, and networking
- Good communication and customer service skills
- Ability to handle technical queries and troubleshooting tasks
- Strong problem-solving and analytical abilities
- Willingness to work in a hybrid and team-based environment
Career Growth
- Opportunity to gain experience in global IT support operations
- Exposure to enterprise IT infrastructure and service management tools
- Professional development through training and certification programs
- Long-term career opportunities within NTT DATA
How to Apply
Interested candidates can apply through the official NTT DATA careers portal. 🚀