IBM Hiring Freshers – Service Desk Technician – L1 Support | Bangalore
About the Company
A leading IT services organization delivering enterprise technology support and infrastructure solutions to global clients. The company focuses on service excellence, operational efficiency, and digital transformation across industries.
This role is ideal for fresh graduates looking to start their career in IT support and technical operations.
Position
Service Desk Technician – L1 Support
Location
Bangalore, India
Employment Type
Full-Time
Experience Level
Freshers
Qualification
Bachelor’s Degree (Any Stream – IT-related preferred)
Domain
IT Support / Service Desk / Technical Operations
Key Responsibilities
- Provide first-level technical support to end users
- Log, track, and resolve incidents using ticketing tools
- Troubleshoot hardware, software, and network issues
- Escalate complex problems to higher-level support teams
- Ensure SLA compliance and timely issue resolution
- Maintain documentation of incidents and solutions
Required Skills
- Basic knowledge of operating systems (Windows/Linux)
- Understanding of networking fundamentals
- Familiarity with ticketing systems (preferred)
- Strong communication and customer-handling skills
- Problem-solving mindset and willingness to learn
Career Growth
- Opportunity to grow into L2 / L3 Support roles
- Exposure to enterprise IT infrastructure
- Certifications and structured training support
- Long-term career path in IT infrastructure and operations
How to Apply
Interested candidates can apply through the official company careers portal or authorized recruitment channels.