Accenture – Customer Contact Comms New Associate 2026 | Freshers Job in Hyderabad | ₹3.5 LPA – ₹5.0 LPA
Job Overview
| Details | Info |
|---|---|
| Company | Accenture |
| Job Role | Customer Contact Comms New Associate |
| Qualification | Any Graduation |
| Experience | 0 to 1 Year |
| Job Type | Full Time |
| Location | Hyderabad, India |
| Eligible Batch | Recent Graduates |
| Expected Salary | Rs 3.5 LPA to Rs 5.0 LPA |
| Work Mode | Work From Office |
| Shift Type | Rotational Shifts |
About Accenture
Accenture is one of the world’s largest and most respected professional services and technology companies with a workforce of over 700,000 professionals operating across more than 120 countries. Known for their expertise in digital transformation, cloud computing, artificial intelligence, consulting, and business process services, Accenture partners with the world’s leading organizations to help them innovate, grow, and deliver exceptional customer experiences. Their Hyderabad office is one of their biggest and most important technology and business process delivery centers in India where talented professionals work on high impact customer contact and communications solutions for global clients across multiple industries.
Joining Accenture as a Customer Contact Comms New Associate is an excellent career opportunity for recent graduates to build a strong professional foundation in customer communications and business process services at one of the world’s most recognized and respected companies.
About the Role
Accenture is hiring Customer Contact Comms New Associates for their Hyderabad office. This is a full time work from office role open to recent graduates from any educational background with 0 to 1 year of experience. You will be working in a customer contact and communications role providing professional support and assistance to Accenture’s global clients and their end customers through various communication channels.
This role follows rotational shifts and offers an expected salary package of Rs 3.5 LPA to Rs 5.0 LPA. It is perfect for recent graduates who have strong communication skills and a genuine passion for delivering excellent customer experiences in a world class corporate environment.
What You Will Work On
- Handling inbound and outbound customer contact and communications for Accenture’s global clients
- Providing professional customer support through voice, email, and chat communication channels
- Understanding customer queries and resolving them accurately and efficiently within defined timelines
- Logging and tracking all customer interactions and resolutions accurately in the system
- Escalating complex customer issues to senior team members and subject matter experts when required
- Maintaining high customer satisfaction scores and delivering excellent communication experiences
- Collaborating with internal teams and client stakeholders on customer contact process delivery
- Following standard operating procedures and quality guidelines for customer communications at all times
- Participating in training sessions to build product knowledge and communication skills continuously
- Adapting to rotational shift schedules as per business requirements and client needs
Who Can Apply – Eligibility Criteria
- Completed any graduation degree from a recognized university
- Recent graduates with 0 to 1 year of experience are welcome to apply
- Excellent written and verbal communication skills in English
- Strong customer service orientation and professional attitude
- Good problem solving and multitasking abilities in a fast paced environment
- Ability to handle customer interactions patiently and professionally across multiple channels
- Basic computer skills and familiarity with customer support tools and systems
- Must be comfortable working rotational shifts including day and night shifts
- Must be willing to work from the Hyderabad office full time
What You Will Learn
- Hands on experience handling real world customer contact and communications for global clients
- Deep understanding of customer service operations and professional communication best practices
- Knowledge of how large scale global customer contact centers are managed and operated
- Exposure to working with international clients and global customer communications standards
- Mentorship from experienced customer contact professionals and team leaders at Accenture
- Build a strong foundation for a long term career in customer communications and business process services
Career Growth Opportunities
- Opportunity to grow into senior associate and team leader roles at Accenture
- Clear career path into quality assurance, training, and operations management roles
- Add Accenture — one of the world’s most recognized professional services brands — to your resume
- Exposure to global customer contact projects and international client communication standards
- Build a strong professional network within Accenture’s large and diverse Hyderabad workforce
Interview Preparation Guide
Selection Process
- Online Assessment – Aptitude and English Communication
- Communication Assessment – Speaking and Writing skills evaluation
- HR Interview – Personality and Shift Comfort Assessment
Resume Tips
- Keep resume clean and well structured
- Highlight any customer service, communication, or language related academic experience
- Mention your comfort with rotational shifts and work from office clearly
- Add any certifications in communication, customer service, or business process management
- Keep language simple, clear, and professionally focused throughout
Day Before Interview Checklist
- Practice speaking clearly and confidently in English
- Prepare answers for common HR questions about yourself and your career goals
- Re-read your own resume carefully
- Prepare a clear and crisp self introduction
- Keep your ID proof and all academic documents ready
- Confirm your comfort and availability for rotational shifts
- Sleep well and stay confident
How to Apply
- Visit the official Accenture Careers Portal
- Search for Customer Contact Comms New Associate position in Hyderabad
- Create your profile and upload your updated resume
- Fill in all required details carefully
- Submit your application online before the deadline
Make sure your resume clearly highlights your communication skills, educational background, and comfort with rotational shifts and work from office before applying
💰 Expected Salary Package for this role is Rs 3.5 LPA to Rs 5.0 LPA — A great opportunity for recent graduates to start their career at Accenture!
⚠️ This role requires Rotational Shift availability and Work From Office in Hyderabad — Please apply only if you are comfortable with these requirements!
For the latest job and internship updates across India, keep visiting nammajobss.in