Job Overview
| Details | Info |
|---|---|
| Company | Schneider Electric |
| Job Role | Service Desk Analyst |
| Qualification | Graduate Degree |
| Experience | Freshers and Experienced Candidates |
| Location | Bangalore, Karnataka, India |
| Work Mode | Hybrid |
| Employment Type | Full Time |
| Industry | IT Support and Service Management |
About Schneider Electric
Schneider Electric is one of the world’s most respected and innovative energy management and industrial automation companies, helping businesses and organizations across the globe become more energy efficient, sustainable, and digitally connected. Operating in more than 100 countries with a workforce of over 135,000 professionals worldwide, Schneider Electric designs and delivers solutions in electrical distribution, industrial automation, smart buildings, data centers, and renewable energy. Their Bangalore office is one of their most important technology and IT service management centers in Asia where talented IT professionals work on delivering world class digital services and technology solutions that support Schneider Electric’s global operations.
Joining Schneider Electric as a Service Desk Analyst is an excellent career opportunity for freshers and experienced candidates to build a strong and rewarding career in IT support and service management at one of the world’s most respected energy technology and digital transformation companies.
About the Role
Schneider Electric is hiring Service Desk Analysts for their Bangalore office on a hybrid work model. This is a full time role open to both freshers and experienced candidates who hold a Graduate Degree from any discipline. You will be providing professional IT service desk support to Schneider Electric’s global employees and stakeholders ensuring smooth and efficient resolution of technology related queries and incidents.
This role is ideal for candidates who have strong communication skills, a genuine interest in IT support and service management, and want to build a meaningful career at a globally respected energy and technology company.
What You Will Work On
- Providing first and second level IT service desk support to Schneider Electric’s global employees
- Handling IT support tickets, incidents, and service requests through multiple communication channels
- Troubleshooting and resolving hardware, software, network, and application related issues for end users
- Logging, tracking, and managing IT incidents in the service management system accurately
- Escalating complex technical issues to higher level IT support teams with detailed documentation
- Communicating clearly and professionally with users to understand and resolve their IT issues
- Maintaining high first call resolution rates and customer satisfaction scores
- Following ITIL based service management processes and best practices at all times
- Preparing and maintaining accurate IT support documentation and knowledge base articles
- Collaborating with global IT teams on incident resolution and continuous service improvement
Who Can Apply – Eligibility Criteria
- Completed any Graduate Degree from a recognized university
- Freshers and experienced candidates are both welcome to apply
- Good understanding of IT systems, hardware, software, and networking concepts
- Familiarity with ITIL framework and IT service management principles is an advantage
- Knowledge of IT ticketing systems and service desk tools is a plus
- Strong analytical and problem solving skills for technical troubleshooting
- Excellent written and verbal communication skills in English
- Ability to handle multiple support requests in a fast paced environment
- Good team player with a positive and customer focused attitude
- Comfortable working in a hybrid mode from the Bangalore office
What You Will Learn
- Hands on experience providing IT service desk support for a globally respected energy technology company
- Deep understanding of IT service management processes, ITIL framework, and incident management practices
- Knowledge of how enterprise level IT support operations are managed for a global organization
- Exposure to Schneider Electric’s world class IT service management tools and digital platforms
- Mentorship from experienced IT support professionals and service management experts
- Build a strong foundation for a long term career in IT support and service management
Career Growth Opportunities
- Opportunity to grow into senior service desk analyst and IT service management roles at Schneider Electric
- Clear career path into IT project management, infrastructure, and digital transformation roles
- Add Schneider Electric — one of the world’s most respected energy and technology companies — to your resume
- Exposure to global IT service management projects and international technology delivery teams
- Build a strong professional network within Schneider Electric’s large and diverse Bangalore IT community
Interview Preparation Guide
Selection Process
- Online Assessment – Aptitude and IT Service Management concepts
- Technical Interview – IT Support, Troubleshooting, and ITIL concepts
- HR Interview – Communication and Personality Assessment
Resume Tips
- Keep resume clean and well structured
- Highlight any IT support, networking, or computer science related academic projects or experience
- Mention any knowledge of ITIL framework or IT service management tools
- Add any certifications in IT support, ITIL, networking, or cloud technologies
- Keep language simple, clear, and technically focused throughout
Day Before Interview Checklist
- Revise basic IT support and networking concepts thoroughly
- Brush up on ITIL service management fundamentals
- Re-read your own resume carefully
- Prepare a clear and confident introduction about yourself
- Keep your ID proof and all academic documents ready
- Sleep well and stay confident
How to Apply
- Visit the official Schneider Electric Careers Portal
- Search for Service Desk Analyst position in Bangalore
- Create your profile and upload your updated resume
- Fill in all required details carefully
- Submit your application online before the deadline
Make sure your resume clearly highlights your IT knowledge, communication skills, troubleshooting abilities, and any relevant academic projects or certifications before applying
📌 Important Eligibility Conditions to Remember Before Applying
- Qualification — Any Graduate Degree
- Freshers and Experienced Candidates are both eligible
- Work Mode — Hybrid from Bangalore office
- Industry — IT Support and Service Management
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