About the Company
Concentrix is a global technology and services company that powers the world’s best brands with customer engagement, digital transformation, and IT support solutions. The company operates in more than 40 countries and delivers innovative technology-driven services.
Position
Technical II – Global Service Desk (TCF)
Location
Gurugram, India
Employment Type
Full-Time
Experience Level
Freshers / Experienced Candidates
Qualification
Bachelor’s Degree in Information Technology, Computer Science, or related field
Job Category
IT Support / Technical Support / Service Desk
Key Responsibilities
- Provide technical support and troubleshooting for end users
- Handle IT service desk tickets, calls, and email support
- Diagnose and resolve hardware, software, and network issues
- Escalate complex issues to higher-level technical teams
- Maintain accurate documentation of incidents and resolutions
- Ensure compliance with service-level agreements (SLAs)
Required Skills
- Basic knowledge of Windows OS, networking, and system troubleshooting
- Good communication and customer service skills
- Familiarity with IT help desk tools and ticketing systems
- Strong problem-solving and analytical abilities
- Ability to work in rotational shifts and team environments
Career Growth
- Opportunity to gain experience in enterprise IT support operations
- Exposure to global service desk environments
- Internal growth opportunities to System Administrator, IT Specialist, or Technical Lead roles
- Long-term career opportunities within Concentrix
How to Apply
Interested candidates can apply through the official Concentrix careers portal. 🚀