About the Company
Cognizant is a leading global IT services and consulting company delivering digital transformation, technology, and business solutions to clients worldwide.
This opportunity is suitable for candidates looking to build a career in customer service operations within a technology-driven environment.
Position
PE – Customer Service HC
Location
Pune, Maharashtra, India
Work Model
Hybrid
Employment Type
Full-Time
Experience Level
Freshers / Experienced
Qualification
Bachelor’s Degree (Preferred)
Job Category
Technology & Engineering / Customer Service
Key Responsibilities
- Handle customer queries through calls, email, or chat support
- Resolve technical and service-related issues efficiently
- Maintain accurate records of customer interactions
- Ensure customer satisfaction and service quality standards
- Coordinate with internal teams for issue resolution
- Follow defined service-level agreements (SLAs)
Required Skills
- Good communication and interpersonal skills
- Basic technical knowledge (preferred)
- Problem-solving and conflict-resolution abilities
- Ability to work in a hybrid and team-based environment
- Customer-centric mindset
Career Growth
- Exposure to enterprise-level service operations
- Opportunity to move into Technical Support / Process Lead roles
- Skill development in customer engagement and operations
- Long-term career growth within Cognizant’s global network
How to Apply
Interested candidates can apply through the official Cognizant careers portal.