About the Company
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across industries, Accenture delivers technology-driven solutions and IT service operations worldwide.
This opportunity is ideal for entry-level candidates looking to start a career in IT service operations and customer support within a global organization.
Position
IT Customer Service Associate
Location
Hyderabad, Telangana, India
Employment Type
Full-Time
Experience Level
Entry-Level / Early-Career
Qualification
Any Graduation
Domain
Customer Support / IT Service Operations
Key Responsibilities
- Handle IT-related customer queries and service requests
- Provide first-level technical support and troubleshooting
- Log incidents and track tickets using service management tools
- Escalate complex issues to appropriate teams
- Ensure timely resolution within defined SLAs
Required Skills
- Basic knowledge of IT systems and troubleshooting
- Good communication and interpersonal skills
- Problem-solving and analytical ability
- Willingness to work in rotational shifts
- Customer-focused attitude
Career Growth
- Exposure to global IT service operations
- Opportunity to grow into Technical Support Specialist / IT Analyst roles
- Structured training and certification support
- Career progression within IT and digital operations