About the Company
Cognizant is a leading global professional services company that transforms clients’ business, operating, and technology models for the digital era. With strong expertise in IT services, consulting, and business process outsourcing, Cognizant delivers customer-centric solutions worldwide.
This opportunity is ideal for candidates looking to build a career in customer experience, backoffice operations, and technical support services.
Position
SPE-CX Backoffice Helpdesk
Location
Chennai, Tamil Nadu, India
Employment Type
Full-Time
Experience Level
Early-Career / Experienced Candidates
Qualification
- Bachelor’s Degree
- Master’s Degree
Domain
Customer Experience / Backoffice Operations / Tech Support
Key Responsibilities
- Handle customer queries through backoffice support channels
- Resolve technical or service-related issues efficiently
- Maintain accurate documentation and case records
- Coordinate with internal teams for issue resolution
- Ensure SLA compliance and quality standards
Required Skills
- Strong communication skills (written & verbal)
- Basic technical troubleshooting knowledge
- Good analytical and problem-solving skills
- Customer-focused approach
- Ability to work in shifts (if required)
Career Growth
- Exposure to global client operations
- Growth into Senior Process Executive / Team Lead roles
- Opportunity to transition into specialized tech or operations roles
- Structured learning and development programs